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Customer Service Strategies - Communication/Sales/CRMs

ADMN 263
Fermé
Contact principal
First Nations University of Canada
First Nations University of Canada
Regina, Saskatchewan, Canada
Jason Bird
Jason Bird
Il / Lui
Lecturer, Program Coordinator
(2)
6
Chronologie
  • février 5, 2024
    Début de expérience
  • avril 18, 2024
    Fin de expérience
Expérience
3 projets souhaités
Dates fixées par le expérience
Entreprises privilégiées
N'importe où
Tout type de entreprise
Entertainment, Events services, Hospitality, Travel & tourism

Portée de Expérience

Catégories
Modélisation des données Formation et perfectionnement Communications Stratégie de vente Hôtellerie, tourisme et arts culinaires
Compétences
communication dynamic business process management sales customer service research innovation
Objectifs et capacités de apprenant.es

Attention business owners! Are you looking for new and fresh ways to improve your customer service processes?


Partner with students at First Nations University in a project-based experience to receive innovative solutions to amplify customer service experiences. Students in this program explore the skills essential for success in the service, hospitality, tourism, and gaming entertainment industries.


We're seeking dynamic business owners passionate about shaping the future of customer service. Ideal projects involve clear problem statements, whether research-oriented, task-based, or a combination of both. Flexibility in negotiating project scopes ensures a mutually beneficial collaboration.

Apprenant.es

Apprenant.es
Premier cycle universitaire
Tout niveau
45 apprenant.es dans le programme
Projet
30 heures par apprenant.e
Les Éducateur.trices affectent les apprenant.es à des projets
Équipes de 5
Résultats et livrables attendus

Deliverables are negotiable, and will seek to align the needs of the learners and the organization. 


Some final project deliverables might include: 

  1. A 10-15 minute presentation on key findings and recommendations
  2. A detailed report including their research, analysis, insights and recommendations
Chronologie du projet
  • février 5, 2024
    Début de expérience
  • avril 18, 2024
    Fin de expérience

Exemples de projets

Learners in groups of 3-5 will work with your company to identify your needs and provide actionable recommendations, based on their in-depth research and analysis.


Project activities that learners can complete may include, but are not limited to: 

  • Developing a customer service/success strategy
  • Creating training materials and modules
  • Producing and/or contributing to business-service manuals
  • CRM-related work

Critères supplé mentaires pour entreprise

Les entreprises doivent répondre aux questions suivantes pour soumettre une demande de jumelage pour cette expérience:

  • Q1 - Case à cocher
    Be available for a quick phone/virtual call with the instructor to initiate your relationship and confirm your scope is an appropriate fit for the experience.  *
  • Q2 - Case à cocher
    Provide a dedicated contact person who is available for weekly/bi-weekly drop-ins to address learners’ questions as well as periodic messages over the duration of the project.  *
  • Q3 - Case à cocher
    Provide an opportunity for learners to present their work and receive feedback.  *
  • Q4 - Case à cocher
    Provide relevant information and/or data as needed for the project.  *
  • Q5 - Texte long
    How is your project relevant to the experience?  *