You'll engage George Brown diploma students in 5th or 6th semester, who are completing an elective Quality Management through Lean/Six Sigma. Their work will be overseen through regular coaching in-class by a Supply Chain Black Belt.

You will need to provide the students with a goal, issue, or gap to focus on. Areas of focus include, but are not limited to, manufacturing, quality assurance, supply chain management, and customer service. For example:

• How do we reduce waste and variation and improve productivity in store rooms, office supply rooms, or production lines? (i.e. through a 5S program)
• Turn-around-time has increased and does not meet customer requirements. How can we improve turn-around time by 10%?
• The intake process for Clients/Customers has a high incomplete/error rate. How do we reduce the number of errors on the intake form?
• How can we better understand value from the customer's perspective? Students can perform Voice of the Customer/Critical to Quality analysis to determine what matters most to your customers.

Phase 1 Project Plan: Students will meet with organization representative(s) to devise the project scope and prepare a detailed plan for completion of the project. An A3 format will be used.

Phase 2 Project Execution: Students will work on deliverables outlined in the project plan. Teams will periodically communicate with organization representative(s) as needed to complete project tasks.

Phase 3 Outcome: Report and Presentation: Students will submit a detailed report on the outcomes of the project. Teams will also give a 15-20 minute presentations on their findings, in the last class. Organization representative(s) are invited to attend these presentations.