Sales Process and Operations Audit

There are several avenues that students can take with this project, and we would like students to tackle what they see as most fitting to their skills and learning outcomes. We would like to better understand A) how we can improve and automate the workflow of tasks completed by our staff to improve our sales conversion, customer experience (NPS) and churn rates. We want you to investigate our sales funnel to help us understand why prospects are falling off and what changes we should make to increase sales and decrease churn. B) What we need to do internally as a company in order to be prepared to expand to new markets. This includes planning what new roles we should add to our team. C) When should we be expecting to see a proportionate saving in our costs due to increased volume of sales, and when should we expect more overhead cost from our management team? You will have access to our Sales Manager, CRM and Sales/Marketing Automation tools for information and we will provide all current sales collateral for review. You will also be provided high level data, but not individual account information. In summary, your focus may include, but is not limited to: Identifying areas to improve efficiency in sales and renewals. Capacity planning for expansion. What internal roles would Riipen need to hire in order to add 25 new schools? When/Where can we expect economies of scale? When/Where can we expect more overhead cost from management? The final report may include: 5 to 7-page report detailing recommendations for improved operations management. Reports will include a title page, table of contents, and reference page. A 5 to 7 slide presentation deck (executive summary) highlighting key findings/conclusions. We would like to see presentations (via video conference) of the top groups.

Exploring the potential of a student profile library

As a growing online platform, one idea that we'd like to explore is the potential of having student profiles show up in a searchable library that our student, employer, and educator users could explore. While students who currently use Riipen for their in-class projects or challenges do have public profiles, they aren't readily available in a single depository, like you might find on LinkedIn or Instagram. The reason we would like to consider this option is because making student profiles searchable could possibly encourage employers to engage with and employ more students from Riipen. It could also as an additional bonus encourage other student users to be more active when they see the breadth of experiences that some of our top student users have. This being said, some of the ethical questions we'd like you to shed insight on include: Is it okay for student profiles to be shared in a searchable library? Are there any ethical dilemmas around monetizing this library by providing access only to companies that pay above a certain tier ? Given that you are students, we feel that you would be particularly well-suited for exploring this question, and our team would be eager to hear your perspective. We are happy to provide a dedicated contact and discuss any further resources/ information you might need.

Sales Process Audit

We would like to better understand how we can improve and automate the workflow of tasks completed by our staff to improve our sales conversion, customer experience (NPS) and churn rates. We want you to investigate our sales funnel to help us understand why prospects are falling off and what changes we should make to increase sales and decrease churn. You will have access to our Sales Manager, CRM and Sales/Marketing Automation tools for information and we will provide all current sales collateral for review. You will also be provided high level data, but not individual account information. Focus may include, but is not limited to: Mapping our customer journey. Identifying problem areas where prospects and customers disengage from our sales funnel and/or product Developing recommendations of how we can improve our sales process and increase customer engagement/activity. The final project deliverable is a 10-page written report detailing our current sales process and your recommended changes. The report may include: A visual graphic of current sales process. Current customer touchpoints with sales team, customer success and account managers Current sales collateral that is exchanged. Drop-off rates between customer lifecycle Recommendations for improvement through workflow automation Improve our sales and lead tracking system Improve our sales conversion rates Decrease Churn Optimize human resource allocation

IBM Skills Academy Project

As our organization continues to grow, it is important for us to stay up to date with our tools and processes for employee management. We have a desire to focus specifically on our performance evaluation tool. The goal is for this tool to be interactive, user-friendly and relevant to our staff to assist with adoption. We want to use this opportunity to create a preliminary redesign of this tool to ensure targets, goals and performance issues are being documented and called upon. Through this collaboration, we would like to develop a plan that addresses three key areas: (1) the needs and challenges of effective performance management/evaluation (2) research and identify performance management options available that might suit the needs of our team (3) a rollout/pilot plan that identifying what our team needs to consider in adopting a new tool